Balayage Spa and Salon in Fort Collins, Colorado

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• La Hu

  Posted Aug, 17 2019

  Not a happy camper. Spent what for me was not a small amount of money for a hair treatment that was supposed to "calm my hair down" I asked for a straightening treatment as I don't like my current hair cut with my natural hair texture, but I like it when I straighten my hair and didn't want to have to heat style it all the time and damage my hair while waiting for it to grow back out. Those were my words to Kaitlyn. After sitting in a wobbly chair and getting hit in the head with a blow dryer I was sent home with a greasy head and told to wait at least 2 hours then to wash it. (Due to the head hitting, though not sever rather annoying I left a 15% tip instead of my normal 25%) Waited 4 hours for good measure, washed and let it dry. Neither I nor my family saw ANY difference, not at all. Called for a refund and was told they standby results so asked me to come back in with the promise of another application of a stronger version of the treatment.
  I go back and the woman tries to convince me the treatment worked and my hair is softer. I was clear I wanted straighter hair, was ok if some of my natural curl remained but I asked for less volume and straighter hair. She then told me it would cost more money to do the stronger treatment. At this point I restated my request for a full refund. I got a partial refund and will never set foot in that salon again.
  My daughter has hair far more curly than mine, mine is just wavy. And when we paid 1/2 the amount to get her's done it (at a different salon in another state or I would have gone there) worked great and was straight and manageable until she went into salt water, something we were warned ahead of time would undo the treatment.
  All in all the staff was friendly but this stylist Kaitlyn Jacobs, listed as owner/stylist on thier website, has lost that salon my business for not standing by her work and trying to get more $ out of me after either not listening to me or not selecting the correct treatment for my hair. Bonnie is nice and I will miss her, but I won't have my hard earned money going to people like Kaitlyn.

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